1. Supplier information
The website and services are operated by FastQix (“FastQix”). Contact: support@fastqix.com. Address: Ashale Botwe Nmai Dzorn Rd, Accra, Ghana.
2. This website is informational
The public website describes FastQix and its services. It does not provide online booking, dispatch instructions, payment, or customer tracking. Information on the website is general and may not reflect availability for a particular route, date, item, or operating requirement.
3. A contact message is not a booking
Submitting the Contact Us form sends a message only. It is not a delivery booking, accepted quotation, operational instruction, or commitment by FastQix. A delivery is accepted only after the required operational details, availability, responsibilities, timing, price, payment arrangement, and any special requirements have been separately reviewed and confirmed through an authorized FastQix channel.
4. Commercial terms and acceptance
Pricing and service terms are agreed separately and may depend on route, timing, volume, package characteristics, rider capacity, waiting time, return requirements, and other operational conditions. Any quotation is valid only for the period and scope stated. Material changes may require revised terms.
5. Timing
Requested or estimated times are not guarantees unless FastQix gives an express written commitment. Traffic, weather, access, customer readiness, package condition, safety, and events outside reasonable control may affect pickup and delivery timing.
6. Customer responsibilities
You must provide accurate information, lawful and adequately packaged items, reachable contacts, safe access, and any handling instructions required for the service. You must not submit another person’s details without a lawful basis and appropriate notice.
7. Prohibited or restricted goods
FastQix may decline illegal, dangerous, hazardous, perishable, fragile, high-value, improperly packaged, undocumented, or otherwise unsuitable items. Final accepted and prohibited-goods rules must be confirmed with operations before a booking.
8. Cancellations, failed attempts, and refunds
Cancellation, waiting, failed pickup or delivery, return, and refund terms depend on the accepted quotation and stage of the job. FastQix will explain any applicable charge or refund method before or when confirming the booking.
9. Proof and service records
FastQix may keep operational status, route, communication, payment, and proof-of-delivery records needed to perform and document an accepted service. Public live GPS tracking is not offered by this website.
10. Complaints and disputes
Please contact FastQix promptly with the relevant delivery or message reference and a concise description of the issue. FastQix will review available operational records and communicate the next step. Applicable Ghanaian law governs these terms, subject to any mandatory consumer or dispute rights.
11. Liability and changes
Any limitations, exclusions, or compensation arrangements must be set out lawfully in the accepted service terms and may not exclude rights that cannot legally be excluded. FastQix may update these website terms, but the accepted terms for a confirmed service will govern that service.